Privacy Policy

The following privacy policy (“Privacy Policy”) applies to all users of the Thread Health website, mobile app, and services. This Privacy Policy describes the collection, use, and disclosure of your information and the rights you may have in connection with information about you that is in our possession.

This Privacy Policy addresses the personal information other than the information received by Thread Health in its capacity as a business associate to healthcare providers (i.e., protected health information). Our treatment of protected health information is subject to our business associate agreements with healthcare providers and their Notices of Privacy Practices.

By Agreeing to the Privacy Policy I agree to receive promotional messages sent via an autodialer, and this agreement isn't a condition of any purchase. I also agree to the Terms of Service and Privacy. 4 Msgs/Month/ Msg & Data rates may apply.

Personal Information We Collect

We collect the following personal information, and may have collected such information in the past 12 months:

How We Use This Information

We may use personal information we collect for any of the following purposes, in addition to the main purposes listed above:

  • Provide you with our services via our app, website, or other means.

  • Complete transactions.

  • Provide customer and account services, such as notices regarding products or services or your account.

  • Comply with applicable laws, law enforcement, or pursue our legal rights, including performing and enforcing our contractual obligations and rights, such as billing and collection.

  • Evaluate and improve our products and services, and develop new products and services.

  • Tailor our marketing and advertising to you.

Information We Share

We may disclose aggregated or de-identified information without restriction. We may also disclose personal information as described in this Privacy Policy to the following:

  • Our subsidiaries and affiliates.

  • Contractors, service providers, and other third parties we use to support our business and provide you with our products and services, for example companies that process, store, or transmit credit card information, and who are bound by contractual obligations to keep personal information confidential and secure, and to use it only for the purposes for which we disclose it to them.

  • Our customers in connection with services we provide to them.

  • Buyers or other successors in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by us is among the assets transferred.

  • Government entities or other parties to comply with court order, law, or legal process, including responding to a government, court, or regulatory request.

  • Government entities, third-party cybersecurity experts, or other parties as necessary and appropriate to ensure the security and integrity of our networks, or otherwise protect the rights, property, or safety of Thread Health, our customers, or others.

  • Third-party entities to enforce or apply our terms of use and other agreements, or otherwise protect or assert our legal rights, including for billing and collection purposes.

We may also disclose your personal information with your consent or for any other purpose disclosed by us when you provide the information.

We may also share your personal information with data analytics providers for the purpose of targeted advertising. For information about how to manage or opt out of this, please see below.

Cookies and Linked Sites

The technologies we use for automatic data collection on the website or our mobile app include cookies and web beacons. A cookie is a small text file placed on your device. A web beacon is a small electronic file (e.g., clear gifs, pixel tags and single-pixel gifs) with a unique identifier that is used to understand browsing activity. We use data collected through these technologies, which we may supplement with other information such as location, to help us improve our website and to deliver a better and more personalized service.

Third-party cookies. Some content or applications on the website, including advertisements, are served by third parties, including advertisers, ad networks and servers, content providers and application providers. These third parties may use cookies, alone or in conjunction with web beacons or other tracking technologies, to collect information about you when you use the Sites. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based advertising or other targeted content. We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

Linked Sites. Our website may include links to other websites or content that belong to third parties. We are not responsible for personal information that you voluntarily disclose to such third parties and we are not responsible for third party websites, content or services. You should review the privacy policies associated with those third parties.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly. You can learn more about cookies and how to manage them at

  • Promotional Offers from Thread Health. If you do not wish to have your personal information used by Thread Health to promote our own or third parties' products or services, you can opt-out by contacting our Privacy Officer (see Contact Us below for details on how to contact our Privacy Officer). If we have sent you a promotional e-mail, you may send us a return e-mail asking to be omitted from future e-mail distributions. This opt out does not apply to information provided to Thread Health as a result of a product purchase, warranty registration, product service experience or other transactions.

  • Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers' target-audience preferences, you can opt-out by contacting our Privacy Officer. For this opt-out to function, you must have your browser set to accept browser cookies. We do not control third parties' collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way.

Children Under the Age of 13

Our website is not targeted to or intended for children under 13 years of age. Thread Health does not market products or services to this age group, and does not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on our website, make any purchases or rentals through the website, or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact our Privacy Officer (see Contact Us below for details on how to contact our Privacy Officer).

Your Privacy Rights

Residents of California, Virginia, and Colorado may have or will have the right to: (1) know what personal information we collect, use, disclose, and sell; (2) request that we delete your personal information; (3) access and obtain a copy of your personal information that we collect; (4) request correction of inaccurate personal information; (5) opt out of targeted advertising; or (6) limit the use and disclosure of certain sensitive information. We will honor your request to the extent required by applicable law and will make a good faith effort to honor your request in all other cases. If you disagree with our response to your request, you may appeal the request by submitting supporting documentation to

With respect to deletion requests, we cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

We may not discriminate against you for exercising any of your rights. This means that we may not deny you services or charge you different prices or rates for services or provide you with a different level or quality of services (or suggest that we will do so), in response to these requests. However, we may charge different prices or rates, or provide a different level or quality of services, where that difference is reasonably related to the value provided to us by your personal information.

You may request to exercise the foregoing rights by:

  • Emailing us at

  • Calling us toll-free at (646) 733-4330

Please note that we may take steps to verify your identity before granting you access to information or acting on your request to exercise your rights, as required or permitted by law. We may limit our response to your exercise of the above rights as permitted by law.

Sales of Personal Information

We do not sell your personal information.

Data Security

We have implemented measures designed to secure your information. For example, we require our payment processing merchants to comply with the Payment Card Industry Data Security Standards. Moreover, we require that any third parties that process your information on our behalf comply with a comprehensive set of security requirements. However, we cannot guarantee that your personal information will never be disclosed in a manner inconsistent with this Privacy Policy (for example, as a result of unauthorized acts by third parties that violate applicable law or relevant Web policies).

You may need to register for an account to use all or part of our services. When you do, you will be asked to select a password to help protect your information. These passwords help us verify your identity before granting access or making corrections to any of your personal information. You should never disclose your password to anyone and you should not use the same password for other websites. We will never ask you for your password in an unsolicited phone call or e-mail. You are responsible for maintaining the secrecy of your passwords and account information.

Updates to Your Privacy Policy

We may make changes to this Privacy Policy from time to time. When we make material changes, we will post a link to the revised Privacy Policy on the homepage of our website, and if you have registered for any of products or services or have an account with us, we may also inform you though a communications channel that you have provided. Any changes to this Privacy Policy will become effective upon posting of the revised Privacy Policy on the Sites.

Contact Us

If you have any questions or comments about this Privacy Policy or our privacy practices, please contact us at or at

Attn: Privacy Officer
Thread Health
21 India St T511
Brooklyn, NY 11222

Please be sure to include your full name, address, telephone number and e-mail address so that we may reach you with a response.